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Pokémon Center exclusives sell out at the source within hours. Pre-order now to secure yours.

Pokémon Pitch Black Elite Trainer Box — Pokémon Center Exclusive
The Pokémon Company

Pokémon Pitch Black Elite Trainer Box — Pokémon Center Exclusive

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EVOL VAULT FAQ

Questions collectors ask before they buy

Quick answers for Pokémon TCG sealed products, pre-orders, shipping, and returns.

Yes. Every product is authentic, factory-sealed, and sourced through authorised distribution channels.

Pre-orders dispatch on (or shortly after) the official release date. If a supplier delays or under-allocates, we’ll contact you and refund where applicable.

In-stock orders dispatch within 1–2 business days, then ship via Royal Mail Tracked 24/48 — typically 2–4 working days after dispatch. Free over £100.

Yes — we ship to 28+ countries with full tracking. Transit times vary by destination, typically 5–21 working days after dispatch.

Every order ships tracked. Orders over £100 are insured up to £7,500 against loss or damage in transit.

Email support@evolvault.com within 48 hours of delivery with: original photos of the parcel, the shipping label, and the product as received, plus a short unboxing video showing the sealed parcel from the moment it’s opened. Full evidence requirements are in our Refund Policy. We move fast on legitimate claims.

Yes — within 14 days of delivery, in original sealed, mint condition. Opened, tampered, or unsealed products cannot be returned. Return shipping is the customer’s responsibility.

Need more info? Visit your Shipping Policy or Refund Policy.

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THE VAULT STANDARD

Why collectors source from our vault

We don't run a marketplace. We secure direct allocation, ship every product factory-sealed, and hand-pack every order — fully insured — before dispatch. That's the vault standard.

Allocation, not flipping

We secure stock direct from Pokémon Center UK before public allocation closes. Source-direct supply chain — not flipped through marketplaces.

Sealed, never weighed

We don't open boxes. We don't weigh for chase-card hunting. Every product ships exactly as it left The Pokémon Company.

Hand-checked and packed

Every order is hand-checked and packed by Alice and our team before dispatch. Real people, real address, real accountability — not a faceless ops queue.