Yes. Every product is authentic, factory-sealed, and sourced through authorised distribution channels.

Pre-orders dispatch on (or shortly after) the official release date. If a supplier delays or under-allocates, we’ll contact you and refund where applicable.

Standard orders can be cancelled within 24 hours of placing them. Pre-orders are final sale once placed, except where supplier delay, cancellation, or allocation issues prevent fulfilment.

Email support@evolvault.com with your order number as soon as possible. We can usually update the address until your order has been dispatched — once it’s with the carrier we cannot redirect it.

In-stock orders dispatch within 1–2 business days, then ship via Royal Mail Tracked 24/48 — typically 2–4 working days after dispatch. Free over £100.

Yes — we ship to 28+ countries with full tracking. Transit times vary by destination, typically 5–21 working days after dispatch.

International orders may be subject to import duties or taxes charged by your destination country on delivery. These are set by local customs and are the customer’s responsibility.

Yes. Every order is tracked, and the tracking link is emailed the moment your order dispatches.

Every order ships tracked. Orders over £100 are insured up to £7,500 against loss or damage in transit.

Email support@evolvault.com within 48 hours of delivery with: original photos of the parcel, the shipping label, and the product as received, plus a short unboxing video showing the sealed parcel from the moment it’s opened. Full evidence requirements are in our Refund Policy. We move fast on legitimate claims.

Tracking sometimes pauses with the carrier. We open an investigation if a UK parcel hasn’t moved for 10 working days, or 21 working days for international. A refund or replacement is issued once the carrier confirms loss.

Yes — within 14 days of delivery, in original sealed, mint condition. Opened, tampered, or unsealed products cannot be returned. Return shipping is the customer’s responsibility.

No. Pull rates and card condition inside factory-sealed Pokémon TCG products are set by the manufacturer. We cannot guarantee specific cards, hits, or grading outcomes.

Securely packed to protect sealed condition in transit. If anything arrives damaged, follow the damage-claim process above.

Via the Contact page or email support@evolvault.com.